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Loyalty Points Program Terms & Conditions

MEMBERSHIP

  1. Free Membership. No purchase is necessary to obtain membership in the “CarMacho Auto Repair Ltd.” (hereinafter C.A.R.L.) Loyalty Program (hereinafter, the “Program”).
  2. Eligibility. You must be age seventeen (17) years or older with a valid driver’s license of The Republic of Trinidad & Tobago to be eligible for membership in the Program. Membership in the Program is limited to individuals only, subject to the limitations set forth in Paragraph III below. By signing up for the Program, you agree that you are over the age of seventeen (17) and you agree to be bound by these terms and conditions.
  3. Enrollment. To enroll in the Program, you must provide your first name, last name, mailing address, phone number, and email address. C.A.R.L. Rewards members agree to receive email messages as part of their enrollment. Members are entitled to only one Member Account per person. Your Points, Rewards, and your account under the Program may not be sold, transferred, or assigned to others. Notwithstanding the foregoing, your account under the Program may be used by multiple individuals provided those individuals reside in the same household. You may apply to become a member of the Program by visiting our C.A.R.L. locations in person or by visiting the C.A.R.L. website (www.carmacho.com) (hereinafter, the “Website”). 
  4. Access/Change Member Information. Members can access/change personal information on their membership account (the “Account”) via the website, or by calling the customer service number at +1 (868) 234-8597 (hereinafter, “Customer Service”).
  5. Online Account Maintenance. Once you are a registered user of the Website, you may view a summary of your Account on the Website. After logging onto the Website, simply click on the “My Account” link in the header of the Website homepage and change any information on your account.
  6. Member Cancellation. You may cancel your Program membership at any time by calling Customer Service. Upon cancellation, any unused points accrued in your account will be forfeited and cannot be redeemed and you will no longer be eligible for any Program benefits.

EARNING POINTS

  1. Earning Rate. Members can earn points on the purchase of qualifying automotive aftermarket services. Members earn one (1) point for every ten dollars ($10TT) spent on qualified automotive aftermarket services or 10% of the final cost. From time to time, there may be certain promotions such that more than one (1) point may be earned per every ten dollars ($10) spent.
  2. Addition of Points to Accounts. Points earned for qualifying purchases will be credited within 24hrs of the completion of your purchase. The timing for issuing points is subject to change.
  3. Exclusions. Calculation of Program points excludes payment by the Member for any taxes, including without limitation, local taxes or use taxes. Program points will not be earned on any discounts or other credits offered in connection with a product. Program points will not be earned on any fees associated with “Shop Supply Fees” or shop supplies.
    1. For example, if a product that is normally $100 is on sale for $75, a member will only earn points on the purchase price of $75. Purchases of gift cards, the redemption of merchandise vouchers, and any type of price adjustments, including merchandise returns, are not eligible for points.
    2. All purchases made: (i) by a Member prior to such Member joining the Program or (ii) on the Website without a Member being logged onto the Member’s Account, may not be eligible for Program credit.
  4. Insufficient Funds. Points earned for a purchase that is then the subject of a refund, returned check due to non-sufficient funds, or other credit will be deducted from the Member’s account in an amount equal to the points earned for the original transaction, including bonus points. If a return will cause your Account to have a negative point balance, a ‘zero’ account balance will be placed into your Account.
  5. Expiration. The points that are earned are valid as long as the customer’s purchasing inactivity doesn’t surpass a year.
  6. Bonuses. From time to time, you may earn bonus points (“Bonuses”) associated with the purchase of certain products and/or services. Bonuses can only be earned on the purchase of full price products and/or services where no discount is applied.

REDEEMING POINTS

  1. General. Points earned by a member may only be redeemed for discounts on the purchase of additional qualified automotive aftermarket services at participating Meineke locations only.
  2. Gift cards and cash. Points cannot be used towards the purchase of gift cards and cannot be redeemed or exchanged for cash.
  3. Redemption. Members may redeem their points on any qualifying purchase made at CarMacho Auto Repairs Ltd.
    1. Points may be redeemed on the purchase price of qualifying automotive aftermarket services only and cannot be used towards the payment of sales tax or shop supply fees.
    2. Points redeemed for Tire Rotation, Tire Balancing, and Tire Alignment are valid on most cars and light trucks with the exception of certain European & American brands.
    3. Points redeemed for wiper blades include standard wiper blades and installation of the blades on most cars and trucks. Specialty parts or services may be required at an additional cost.
    4. Points redeemed for on the Basic & Premium oil change packages include what is in the package. Special oils and filters may be available at an additional cost.
  4. Exclusions. Points accumulated on different Accounts of different Members may not be shared, transferred, or combined. By joining the Program, you agree to be bound by the terms and conditions set forth in these Program rules. C.A.R.L. reserves the right to cancel, modify, or restrict any aspect of the Program, including, without limitation, the point conversion ratio and the point expiration policy, at any time. Any changes can be made without advance notice and any such changes would be stated in an updated version of these Terms. C.A.R.L. may make changes to these Terms even though such changes may affect the Member’s ability to use points already accumulated. You are responsible for remaining knowledgeable about these Terms, so review these Terms regularly. A Member’s point’s balance, as reflected in C.A.R.L.’s records, shall be deemed conclusive and correct. C.A.R.L. reserves the right to determine the number of points in any Member’s account based on C.A.R.L.’s internal records related to such Member’s Account. In the event of an inconsistency between the amount accrued in a Member’s Account and C.A.R.L.’s internal records, C.A.R.L.’s internal records will control. C.A.R.L. assumes no responsibility for errors caused by incorrect Member information. Your right to transfer points earned or granted under the Program is strictly limited. The sale of points is prohibited and may result in the confiscation or cancellation of your points as well as suspension or termination of your membership, which in each case shall be final and conclusive. C.A.R.L. may revoke any Member’s membership in the Program at any time if such Member engages in abuse of the Program or fails to follow these Terms. Fraud or abuse relating to the accrual of points or redemption of rewards may result in revocation of membership in the Program and may affect a member’s eligibility for participation in any other C.A.R.L. program or aggregated to make purchases of products or for any other reason. Points earned in a transaction cannot be redeemed in the same transaction.

GENERAL

By joining the Program, you agree to be bound by the terms and conditions set forth in these Program rules. C.A.R.L. reserves the right to cancel, modify, or restrict any aspect of the Program, including, without limitation, the point conversion ratio and the point expiration policy, at any time. Any changes can be made without advance notice and any such changes would be stated in an updated version of these Terms. C.A.R.L. may make changes to these Terms even though such changes may affect the Member’s ability to use points already accumulated. You are responsible for remaining knowledgeable about these Terms, so review these Terms regularly. A Member’s points balance, as reflected in C.A.R.L.’s records, shall be deemed conclusive and correct. C.A.R.L reserves the right to determine the number of points in any Member’s account based on C.A.R.L.’s internal records related to such Member’s Account. In the event of an inconsistency between the amount accrued in a Member’s Account and C.A.R.L.’s internal records, C.A.R.L.’s internal records will control. C.A.R.L. assumes no responsibility for errors caused by incorrect Member information. Your right to transfer points earned or granted under the Program is strictly limited. The sale of points is prohibited and may result in the confiscation or cancellation of your points as well as suspension or termination of your membership, which in each case shall be final and conclusive. C.A.R.L. may revoke any Member’s membership in the Program at any time if such Member engages in abuse of the Program or fails to follow these Terms. Fraud or abuse relating to the accrual of points or redemption of rewards may result in revocation of membership in the Program and may affect a Member’s eligibility for participation in any other CarMacho Auto Repair Ltd. program.